❋FREQUENTLY ASKED QUESTIONS

WE WILL ALWAYS AIM IS TO PROVIDE FIRST CLASS SERVICES, GREAT ARTWORKS, AMAZING GRAPHICS, CLEVER IMAGERY, HIGH QUALITY PRODUCTS, FUN MERCH, INTERESTING GARB + BEAUTIFUL DOLLS…

THIS PAGE AIMS TO BRIEFLY ANSWER QUERIES YOU MIGHT HAVE AS WELL AS COVER PRINTFUL’S POLICIES IF PLACING ORDERS FOR DROP-SHIPPED ITEMS

(May ditch the above text)

WHAT SERVICES ARE OFFERED ON THIS WEBSITE?

CORY.UK text write up here… to come

BARBARIC.UK text write up here… to come

BARBARICDOLLS.COM text write up here… to come… REROOTS, RESTORATIONS, CUSTOMES ETC.

WHAT IS OUR O.O.A.K CUSTOM MADE TO ORDER DOLL POLICY?

BARBARIC DOLLS is more than happy to accept MADE TO ORDER custom dolls… the preference will always be SILKSTONE due to the higher quality and more polished outcome, although not a necessity. The dolls can be sourced at retail prices, on the secondary market or provided by the customer. This means the prices are varied. The final price will depend on the production costs as well as production time. This is a discussion that will need to happen beforehand. It should be collaborative to a degree and customer input is very much welcomed.

To do so, please email or use the contact form provided, you will receive a response as soon as possible.

Once a request has been received, BarbaricDolls will require a 50% deposit to be made upfront in order to proceed. This deposit is NON REFUNDABLE.

When confirmed, discussed, design or concept finalised and base doll is in possession, your order should be completed and dispatched within sixty (60) days.

If, for whatever reason delays arise, we will remain in constant communication with routine updates.

PLEASE NOTE: As items are made specifically for the customer, BARBARICDOLLS.COM may not always be able to guarantee refund options.

HOW ARE OUR ITEMS MADE + MANUFACTURED?

CORY.UK produces all digital content, tutorials, services, prints, artworks, web design etc… NOTHING is outsourced

BARBARIC.UKproduces all digital content, prints, artworks, designs etc… SOME items, although minimal, may be outsourced to our on-demand partners for manufacturing. Items might include merch and/or clothing garb that will ALWAYS be designed by us. These items will be labelled clearly in the shop descriptions.

BARBARICDOLLS.COM produce handcrafted items, artworks, products, reroots, restorations and custom O.O.A.K custom dolls…

ALL doll jewellery, hairstyling and paintwork is done by us alone. SOME items, such as doll clothing or accessories (styled and most likely designed by us) may occasionally be outsourced to fellow artisans for handcrafted construction and will usually be one of pieces. Credits will always be applied and clearly displayed.

Other doll costuming, such as outfits, accessories or additions will be original branded pieces and always come MINT, box or card fresh, these items will be noted in the description. Branded items such as vintage or boxed dolls will be listed as such and should be considered as SECONDARY MARKET items.

SOME products and items, although minimal but ALWAYS designed by us, may be outsourced to our on-demand partners for manufacturing. Items might include merch and/or clothing garb. These items will be labelled clearly in the shop descriptions.

IS BARBARICDOLLS.COM AFFILIATED WITH MATTEL?

NO, we are an independent operation and have no affiliation whatsoever with Mattel Incorporated. We acknowledge there may appear to be similarities but that will stem directly from personalised and/or customised items, one of a kind products, image and/or ideas considered ‘FAIR USE PARODY’. Like minded products are born from admiration and never intentional disrespect. All items on this website have be produced by us, customised by us or manufactured by us, as well as our drop-ship partners such as PRINTFUL . Customised dolls that were produced by Mattel are done so with a love for the product and intended in no way to disrespect the product. Use of the name ‘BARBIE™’ has been replaced with ‘BARBARA’ and only be applied to one of a kind customised dolls intended for sale to a fashion doll fanbase and/or collectors market. MATTEL INC. are not responsible and will not accept ANY liability for our conduct, products and/or services. Any grievances can and will only be addressed by us and us alone.

WHAT IS OUR DIRECT SHIPPING + FULFILMENT TIMES?

Fulfilment time is how long it takes us to create your custom item before it ships out. This estimate doesn’t include shipping, so to determine when your order will arrive, consider your regional location in regards to the United Kingdom (UK). We are not responsible for delays caused by international custom checks, this is a random process we have not control over and that will vary from country to country.

Made-To-Order Doll prices will vary depending on order and/or amount in order… A flat rate of £10.00 UK domestic, £20 Europe, £30 Worldwide is a fair estimate of what to expect, an extra cost for additional items may be applied… refer to our O.O.A.K CUSTOM MADE TO ORDER DOLL POLICY.

Digital Items are immediately available with link and/or codes.

Ready-To-Go items and products will ship within (2) two business days.

Ready-To-Go dolls will ship within (2) two business days.

Made-To-Order items and products on average take less than (5) five business days for all production techniques. If stock or parts issues occur you will be immediately informed and offered suggested alternatives, cancelation and/or refund.

NOTE: We use Royal Mail to handle all direct shipping deliveries, whether standard or express. Prices will show on shop orders and will depend on your location. Items/packages will always be sent tracked… Your tracking details will be sent to the email you provided once sent out.

HOW DO I TRACK MY ORDER?

You’ll receive a tracking link via the email used once your order ships out. If tracking shows no movement for an extended period or If you have any questions about your tracking or shipment, drop us a line at hey@cory.uk. We are unable to cover the costs of lost packages if marked as delivered.

CAN I EDIT MY CUSTOMER INFORMATION?

Yes customers can edit their saved shipping addresses and payment information.

HOW CAN I CHANGE M Y EMAIL ADDRESS OR P ASSWORD?

Customers can only reset their password when they logged into their account before checkout. The option to reset password doesn't appear on checkout page.

Customers needing to update their email address should create a new account. Customers can use the Forgot password? link in the SIGN IN window to reset their password. It’s NOT possible for us to change customer’s email or details for their behalf… we cannot access that info.

CAN CUSTOMERS SAVE PAYPAL AS A PAYMENT METHOD?

No. Customers can only save credit card information and billing addresses.

CAN CUSTOMERS CHECK OUT WITHOUT AN ACCOUNT?

Yes, logging into an account at checkout is optional. Customers can also check out as a guest.

WILL ORDERS APPEAR IN MY ACCOUNT IF LOGGED OUT DURING PURCHASES?

All orders placed with the same email address will appear in their Customer profile in the Customers panel. However, when a customer views their own account, orders placed while logged out won’t be included. Orders placed before creating their account won’t be included.

WHY iS iT iMPORTANT tO aDD cONTACT INFORMATION WHEN pLACING aN oRDER?

When couriers have a way to contact the recipient, it increases the chances that the package will be delivered on the first attempt, especially for shipments that require a signature or additional customs action. Including a phone number and email address with your order helps ensure a smoother and more successful delivery experience. This information allows shipping carriers to contact the recipient directly in the event of delivery issues or customs requirements.

In certain countries, such as Brazil or the Canary Islands, customs may require the recipient’s email to notify them about taxes or documents needed to release the shipment. Without this, the package may be delayed, returned, or even canceled if not resolved. For packages going to Brazil, it’s especially important that recipients actively monitor the Correios Brazil portal (using their CPF number) for updates. The Brazilian postal service typically does not send automatic notifications, so it’s the customer’s responsibility to check if any customs fees or documents are required. Delays can happen if these steps are missed, even when the correct contact details are provided.

Adding contact details like an email and phone number helps support on-time delivery, Enable real-time delivery update and avoid packages being held at customs or returned. You can add your phone number at checkout when placing an order manually. However, you may not always see a separate field for the recipient’s email. If you believe an email should be added in addition to the phone number, please complete your details in your members/users account or contact us directly at hey@cory.uk.

NOTE: If a recipient’s contact information isn’t provided, and it’s required by customs, the order may be placed on hold until we can collect those details manually. An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

WHAT ARE THE DROP-SHIPPED ITEMS FULFILMENT + SHIPPING TIMES?

Sometimes we will work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most eﬃciently! You can check out Printful's production footage to see how they fulfil specific products.

Drop-Ship items are generally fulfilled quickly. Over 97% of orders ship within (5) five business days. Drop-ship fulfilment times are an estimate, not a guarantee and not include shipping times. The time your order spends in the ‘Waiting For Fulfilment’ status is part of the fulfilment time. If your order is put on hold, it can delay fulfilment. On average, large orders may take a bit longer, but we’ll still fulfil them within (5) five business days.

Printful.com handle all their direct shipping deliveries, whether standard or express. Prices will show on shop orders and will depend on your location. Carrier methods may vary depending on the product and the destination… this is out of our direct control.

International shipping (US + Canada)

For international shipments from the US and Canadian facilities…

Flat Rate (Standard): Delivery in 5–20 business days after fulfilment.

Standard DDP (Delivered Duties Paid): For Canada only. Delivery in 3–5 business days after fulfilment (up to 12 business days to the Atlantic region).

Express: Delivery in 1–3 business days after fulfilment.

International shipping (UK + Europe)

When shipping from our UK and European locations…

Flat Rate (Standard): Delivery in 5–20 business days after fulfilment.

Standard DDP (Delivered Duties Paid): For the UK only. Delivery in 3–7 business days after fulfilment.

Express: Delivery in 1–3 business days after fulfilment.

When will I get my order?

We work with an on-demand order fulfillment company with facilities worldwide! Usually, with drop ship items, it takes 3–7 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows…

USA: 3–4 business days.

UK: 3–4 business days.

Europe: 6–8 business days.

Australia: 2–14 business days.

Japan: 4–8 business days.

International: 10–20 business days.

MY ORDER SHOULD HAVE ARRIVED BY NOW, WHAT DO I DO?

Before getting in touch with us, please help us out by doing the following…

Check the shipping address was correct, that the package wasn't left at the post office or at your neighbour’s. If not, please get in touch with us at hey@cory.uk with your order number and any other helpful details. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

I RECEIVED THE WRONG OR a DAMAGED ORDER… WHAT SHOULD I DO?

Printful has a three-step quality co nt rol process. However, in ra re cases, damaged or mislabeled items might slip through or get damaged in transit. Printful covers replacements in these cases unless the issue lies with us. To help us resolve this for you quickly, please email us at hey@cory.uk within (2) two week. Please attach clear photos and a brief description of the damage, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

WHAT IS OUR RETURNS + REFUNDS POLICY FOR DROP SHIPPED ITEMS?

We cannot oﬀer returns, refunds or exchanges on drop-shipped items unless there is something wrong with your order, see above. Buyer’s remorse on theseitems cannot be entertained due to Printful’s strict Terms + Conditions, your understanding is appreciated.

CAN I eXCHANGE aN DROP-SHIPPED iTEM fOR a dIFFERENT VARIANT/SIZE/COLOUR?

At this time, we cannot oﬀer exchanges on drop-shipped items. If you’re unsure which size would fit better, please check out our sizing charts prior to purchase. American sizes tend to be a size up. There will be accompanying sizing charts on all pages relating to clothing + garb items. Since all Printful products are made on demand, size exchanges require producing a new item. If BARBARIC allow exchanges, we will be responsible for additional costs… this will need to be passed along to the customer, something we would prefer to avoid. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at hey@cory.uk within a week after receiving your order. Include you order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

MY DROP-SHIPPED ORDER FAILED TO DELIVER… WHAT NOW?

If a shipping carrier is unable to deliver an order due to an incorrect address or an unclaimed package, it’ll be returned to Printful’s facility. You’ll receive a notification when this happens and Printful will hold the order for 30 days at no charge. In most cases, orders are sent back because customers provide an incorrect, incom pl et e, or illegible address. To minimise problems with addresses make sure the city in the address matches its POSTAL/ZIP code, look this up if need be. We will contact you for confirmation of shipping address before reshipping the items… There may be additional charges applied.

WEBSITE RELATED QUESTIONS…

for questions related to this website & functionality email WEBMASTER@CORY.UK.